Windows Snipping Tool

Win+Shift+S is the only shortcut Windows users need for support diagnostics.

The Snipping Tool Evolution

Windows 11 overhauled the Snipping Tool. It is no longer just for static images; it now includes native video capture, rendering third-party tools largely obsolete for basic diagnostic reports.

Standard Capture Workflow

1. Press Windows Key + Shift + S to dim the screen and open the capture menu at the top.
2. Select the Window Snip option (third icon).
3. Hover over your browser and click to capture the entire window, preserving the URL bar and UI context.
4. Click the notification that appears in the bottom right to open the image in the Snipping Tool editor.
5. Use the highlighter/pen tools to annotate the bug.

Video Capture

To record video natively in Windows 11:

• Open the Snipping Tool app directly (via the Start Menu).
• Click the Video Camera icon in the toolbar.
• Click New and draw a bounding box around your browser window.
• Click Start. The resulting MP4 file is highly compressed and perfect for Zendesk uploads.