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PII & Sanitization
If you upload an un-redacted screen recording containing customer financial data to an offshore support portal, you have created a compliance incident.
The Inspect Element Method (Recommended)
Drawing black boxes over screenshots is tedious and impossible to do cleanly on video. Instead, manipulate the DOM before you record.
- Right-click the sensitive text (e.g., a customer's Social Security Number or account balance) and select Inspect.
- In the Elements panel, double-click the text node.
- Change the text to `XXX-XX-XXXX` or `$0.00`.
- Press Enter. The UI updates instantly.
- Take your screenshot or begin your video recording safely.
Automated Sanitization
For engineering teams, instruct users to run `document.designMode = "on"` in the console to easily edit any text on the page prior to capture, or deploy a bookmarklet that automatically scrambles numeric values matching SSN/Credit Card regex patterns.
Desktop Hygiene
If you must record your full desktop instead of a specific application window, enforce these rules:
- Enable "Do Not Disturb" mode to prevent Slack notifications or emails from appearing on screen.
- Close all browser tabs except the one being debugged. Tab titles frequently contain sensitive customer names.
- Hide your bookmarks bar.