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iOS & Android Capture

Mobile OS providers have standardized native capture, but transferring those files to a support desk without severe compression remains the primary failure point.

iOS Capture Protocol

Apple includes screen recording natively in the Control Center.

  1. Ensure Screen Recording is added to Control Center via Settings > Control Center.
  2. Swipe down from the top right to open Control Center.
  3. Tap the Record button (nested circle). Wait for the 3-second countdown.
  4. Perform the bug reproduction.
  5. Tap the red pill in the Dynamic Island / top left corner to stop.

Android Capture Protocol

Most modern Android devices (Android 11+) have built-in screen recording.

  1. Swipe down twice from the top to open Quick Settings.
  2. Tap "Screen record".
  3. Choose whether to record audio and tap Start.
  4. Swipe down and tap the notification to stop recording.

The Transfer Problem

Do not let users send mobile recordings via SMS, WhatsApp, or iMessage. These platforms compress video severely, destroying text legibility and hiding UI artifacts. Instruct users to upload directly to the Zendesk ticket via their mobile browser, or use a cloud drive (Google Drive, iCloud Mail Drop) to preserve the original file.